Emerging Micro and Macro Levers of Quality
April 18th, 2010 | by Pravir Malik | published in 21st Century Quality
I made a presentation at the East Bay Section of American Society of Quality (ASQ) on April 15, 2010 on emerging micro and macro levers of quality.
My summary thesis was:
1. We are going through a fundamental change in the business environment. Small, local actions, whether by business or banks, that for [...]
